TRAVEL WITH CONFIDENCE

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Fiesta Rewards. We reward you, we recognize you.

We are advised by the ABC Medical Center in the prevention, hygiene, and disinfection protocols of our facilities.

• ABC Medical Center, our protocols ally

At POSADAS, Mexico's largest hotel operator, we are ready for the industry's most important comeback, with strict, efective prevention measures, thanks to a major alliance with health and professional solutions experts such as the ABC Medical Center and 3 M, who we have partnered with for the use of cleaning and sanitizing products Both companies have assessed us in developing the best protocols for all our hotels, guaranteeing our guests' peace of mind.

With the highest standard in health care and homologation, the ABC Medical Center is a leader in its category, boasting certifications by institutions such as the General Health Council Consejo de Salubridad General) and the Joint Commission International ( which validate the safety in every one of its clinical and patient support processes Using their evaluation methodology, we have standarized the cleaning and disinfecting processes at POSADAS, including attention to every area and frequent points of contact, as well as handling of protection equipment by our staff, and their constant training.

• About the ABC Medical Center

The ABC Medical Center is an institution that takes care of its patients' health and safety through the best medical practices. Since 2008, it has strengthened its health care model by creating Specialty Centers, equipped with state-of-the-art technology for performing the latest proceedures. It stands out for being supportive and inclusive, investing many of its resources in actions to improve health in Mexico, such as access to medical services for vulnerable members of the population, research, and education for medical students and nurses.

In order to improve our protocols and endorse the strict safety and hygiene measures in all of our hotels, we are backed by the professional support of the ABC Medical Center, a leader in the health category for more than 130 years of medical excellence, and known for its several international alliances, which allow it to achieve the highest standards through partnerships with hospitals such as Houston Methodist and Texas Children's, among others. This has made the ABC Medical Center an international point of reference; a renowned non-profit organization with a true calling for improving health in Mexico.

• AWARDS & CERTIFICATIONS OF MEDICAL CENTER ABC

At both of its campuses, the ABC Medical Center features

• Certification by the General Health Council ( Consejo de Salubridad General
• Accreditation by the Joint Commission International (JCI)
• Certification as a Primary Attention Center for ICTUS (Cerebral Vascular Event) by the JCI
• Accreditation by the American College of Radiology for mammography studies and proceedures
• Accreditation by the American College of Pathogens for lab proceedures
• First hospital in Latin America with the Pathway to Excellence accreditation for its positive work environment
• "Menos huella , más salud " (Less footprint, more health) award in 2017 for environmental responsibility, awarded by the Global Green and Healthy Hospitals

Mentored by the ABC Medical Center and 3M on the appliance of prevention, hygiene, and disinfection protocols, we are able to guarantee the safety of our guests and staff through the "Work with Confidence" and "Travel with Confidence" programs, which with we ensure their health and protection.

• Best available rate guaranteed.  At Posadas, we guarantee the best booking option through our direct sales channels policy: "best guaranteed rate." We are adjusting our processes to guarantee the best available rate in our direct sales channels. If you find a better rate, we will match the offer when you contact our assistants via phone, chat, WhatsApp, social media, or any of our means of contact.


• Changes with no additional charge
• Cancellation policies
• Cancellation, and flexible change policies: All of our terms and conditions will include a free cancellation policy up to 24 hours before check-in, if made before 6:00pm, Central Mexico time. For prepaid reservations, we will maintain the corresponding discounts and also incorporate flexible modification options. With these reservations, you will be able to change your check-in date up to 24 hours before the previously booked date, if you call before 6:00pm, Central Mexico time. Choose a new date of travel within one year from your original travel date (subject to availability).

Welcome heroes

We want to thank our country's health responders for their hard work, strength, determination, and courage in facing the COVID-19 pandemic.

We believe these heroes who are saving lives on a daily basis deserve a break. We want to show our appreciation by opening our doors to health responders, providing 15,000 free nights at 11 properties located in Mexico City, Chihuahua, Baja California, Jalisco, Puebla, Oaxaca, and Quintana Roo.

We are offering food and a guest room that has been sanitized under the hygiene protocols of our Travel with Confidence program.

For more information, visit:
https://www.fiestamericana.com/
https://www.fiestainn.com
https://www.onehoteles.com

We are ready to welcome you. As part of their 3M Clean & Protect badge, 3M supports our program with constant training for our staff members, who are ready to follow strict cleaning and disinfecting protocols so that you can enjoy your stay and the comfort of your room, which has been previously disinfected using 3M products and following the highest standards.

Welcome:

Check-In: For your comfort and safety, a series of actions will be carried out upon your arrival. When you check in, you'll also find all the information about our Travel with Confidence  program, as well as a list of safety and hygiene measures to follow. Our staff members will inform you about what protocols are being carried out in your room and public areas. Local authorities recommend using facemask at interior public spaces.

Contactless experience:

You will find an acrylic panel on the front desk to avoid direct contact with our staff members during check-in. We will also place pin pads or key editors for you to use. Our hotels feature the necessary signage in the lobby and public areas to ensure social distancing.

Digital Check-In:

For your comfort, and to ensure quick access to your room and reduced contact, some of our hotels offer digital checking through our kiosks. Soon, you'll also be able to do it using our Fiesta Rewards app.

Check Out and My Stay.

For your comfort and safety, you can check the room service menu and other hotel services on your TV. Use the My Stay function to review your statement, order room service, request cleaning service, or schedule an express check-out (also available by calling the front desk).

Disinfected guest room:

Before your check-in and after check-out, we will carefully disinfect following the protocols in our program.

Staff health

Our staff members are essential to Posadas, which is why 3M backs our program by providing training on hygiene and cleaning measures according to their specific work areas and activities. Our staff members are also responsible for following several protocols for protecting their own health both in and out of our hotels, such as using disposable gloves, PPE suits and facemasks.

As part of our safety, hygiene, and flexibility to travel and stay with us again program, Travel with Confidence, and under this same scheme, we have developed a cleaning and disinfecting program, as well as a series of recommendations for groups, conventions, and events (such as meetings, conferences, social encounters, weddings, and banquets).

This plan covers all main hygine measures in public areas before, during, and after each event; guest access to event rooms, auditoriums, or meeting rooms; and cleaning protocols for conference equipment, accessories, tableware, etc.

If you want to learn all the details, click here to download "Groups and Events: Cleaning and disinfecting plan".

At Posadas, we are proud to bear the Safe Travels stamp and to be a part of the group of organizations that brought this global initiative to life. As proposed by the World Travel and Tourism Council (WTTC), this initiative unifies global protocols designed by health experts and government organizations under one stamp.

It's important to us to support and participate in these initatives, which is why all of our hotels bear the Safe Travels stamp, affirming our vision of travel as a safe, trustworthy, and endless source of memorable moments for all of our guests. This way, we contribute to Mexico's economic growth

UPDATE ON COVID-19 TESTING AVAILABLE WITH A SURCHARGE AT OUR HOTELS STARTING JUNE 13th, 2022.

Dear Guest:

For us, the most important thing is to offer you memorable experiences in a totally safe environment. At Posadas we continue to implement the most effective cleaning and disinfection measures through our Travel With Confidence program, in collaboration with 3M and endorsed by the ABC Medical Center.

Thinking about your safety, and given that some countries still require a negative COVID-19 test to enter their territory, we offer you at an additional cost -which applies to new reservations starting June 13, 2022- and subject to availability, an antigen test at the hotel facilities* or at nearby laboratories.

Upon your arrival, request at front desk to schedule an appointment. Remember to check in the official media of the country to which you are traveling, the previous time with which you must take the test.

dditionally, we recommend to purchase the Travel With Confidence Protection when you check-in with us, an insurance that covers accidents or illnesses that you may have during your stay, such as COVID-19. In that case, as an insurance benefit, we offer you a reduced rate of 50% per night, per person, so that you can safely spend your quarantine in the hotel facilities.

If you show any COVID-19 symptoms, please give notice to one of our collaborators to help and seek the best solution for you.

You are our priority and we are happy to welcome you.

*Applies to Live Aqua, Grand Fiesta Americana, Fiesta Americana, IOH, Fiesta Inn, Gamma, The Explorean and one brand hotels. The average cost of the Antigen Test is $30 USD, plus taxes, per person. This price may change without notice. If you need a PCR Test, you can request it, the cost of the test may vary by city.

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