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TRAVEL WITH CONFIDENCE

People are our top priority at Posadas: both our guests and clients as well as our staff. We always want what is best for you. That's why we are ready to welcome you with our new, extensive "Travel with Confidence: the safety, hygiene, and flexibility you need to stay with us again.".

This program was developed following guidelines provided by the Mexican Government, the Mexican Secretary of Health, the US Centers for Disease Control and Prevention, the World Health Organization, and the World Travel & Tourism Council.

We partnered with 3M, a world leader in health and hygiene sciences in order to ensure reliable strategies and the strongest products for deep cleaning, sanitation, and disinfection. Including hospital-quality disinfectants, bactericides, virucides, and fungicides registered by the US Environmental Protection Agency under the numbers 6836-78-10350 and 10350-WI-001.

We have put in action sanitizing plans and official health recommendations to be ready to welcome you again and offer you the best experiences. We want you to keep traveling with the same confidence you always had.

Click here to download more information about "Travel with Confidence: the safety, hygiene, and flexibility you need to stay with us again."

Our change and cancellation policies as well as our flexible programs and memberships are at your disposal. We are committed to keeping you updated and informed about any changes during this time and throughout our hotel reopenings.

Your level, guaranteed until 2021

At Fiesta Rewards, we have been grateful for your loyalty for more than 30 years, and your family¿s health is of utmost importance to us. Because we want you to keep traveling and sharing great moments with your loved ones, we have extended the validity of your Fiesta Rewards Points until December 15, 2020. Also, if you accumulated or used your points in the last 24 months, you will also be able to maintain your membership level until January 31, 2021.

If you are a Santander Fiesta Rewards member, you will be able to redeem your annual free night certificate as well as any certificate valid for select purchases at the hotel until December 31, 2020.

For more information, please call the Fiesta Rewards line: *8585

Fiesta Rewards, we know you, we appreciate you.

Promotions

50% OFF ON REWARD NIGHTS

At Fiesta Rewards you are our special guest. Reconnect, travel through Mexico, and live unique experiences with Reward Nights at half points.

Book between May 18 and June 10, 2020, and travel between June 1st and December 31st, 2020.

Book here or download our Fiesta Rewards app.

Terms and conditions: Promotion valid for booking between May 25 and June 10, 2020, and traveling between June 1 and December 31, 2020. Total flexibility on changes and cancellations. Check for participating hotels. Does not apply to free night certificates or any other certificate. Special dates and restrictions may change without previous notice. Other promotions do not apply. All guest rooms are subject to availability and timely reservations.

Dates for upcoming openings:

Hotel Operation Update: Hotels reopening

Government compliance

To restart activities, we are following the official guidelines published in the Official Gazette of the Mexican Federation (Diario Oficial de la Federación) on May 14, 2020. These establish the national strategy for activity reopening in three main stages:

Stage one:

Certain economic activities were added to the essential activities list.
On May 18, only some areas will reopen including municipalities free of COVID-19, with no neighboring areas with infections. (We do not have hotels in these locations.)

Stage two:

As May 18 and May 31 were marked as the date of return to normal activities, we have developed Travel with Confidence: the safety, hygiene, and flexibility you need to stay with us again. This program includes:

Constant training for our hotel staff, in order for them to follow every safety measure in the workplace and their personal space (logs, certificates, records, etc.)
Adjustment of spaces and processes (common areas, separating tables in restaurants, removing objects from guest rooms, etc.)
Installing of filters and hygiene measures in the workplace (acquiring hygiene and sanitation items, providing hand sanitizers, face masks, etc.)

Stage three:

Starting June 1, we will return to regular activities based on a "regional traffic light" system, which will be revised weekly.

Red: Essential work activities will be allowed, as well as mining, construction, and transportation-related activities.
Orange: Non-essential activities will be allowed with limited operations, and activities in closed spaces will still be suspended. Hotel activities may partially restart.
Yellow: All essential and non-essential activities will be allowed without restrictions, except for those with reduced capacity, and open public spaces, while maintaining a safe distance between patrons, as well as all hygiene and cleanliness protocols.
Green: All activities will be allowed.

Each state government will determine its own progression through these measures. However, the Federal Government's instructions will prevail:

If state measures are more permissive than federal measures, we will follow the federal.

If state measures are more restrictive than federal measures, we will follow both.

With these considerations, Posadas guarantees following guidelines established by the federal, and state governments, as well as by the Secretary of Labor, the Federal Attorney's Office of Consumer (PROFECO), and the Federal Commission for the Protection against Sanitary Risk (COFEPRIS).

Some limited services

Some of our services will remain closed until official authorities call for reopening processes. Once this happens, we will carry out all hygiene, cleanliness, and social distancing measures established in our Travel with Confidence program.

Guest Rooms:

We will remove all non-essential items from your room. Only the TV, its remote control, and the trash cans will remain, and they will all be carefully sanitized.

Restaurants and bars:

Guests will only be able to attend with a previous reservation; capacity will never surpass 50%.
Social distancing between tables will be enforced. Only people sharing a room may share a table.
Buffets will be replaced with packaged products or individual servings.
Your check will be displayed on a screen. You will be able to pay directly at the cashier.
Minibars will remain empty and closed in all Fiesta Americana city hotels. At Fiesta Americana resorts, they will remain open, following the same protocols as in restaurants.

Terraces

All of our terraces will be subject to social distancing protocols, operating at 50% capacity.

Gyms, spas, and swimming pools

Gyms and spas can only operate at 50% capacity as established by official authorities.
Spas will remain closed until further notice.
Sanitizing protocols in swimming pools will be doubled.
All deck chairs will be placed considering social distancing measures.

Best available rate guaranteed. At Posadas, we guarantee the best booking option through our direct sales channels policy: "best guaranteed rate." We are adjusting our processes to guarantee the best available rate in our direct sales channels. If you find a better rate, we will match the offer when you contact our assistants via phone, chat, WhatsApp, social media, or any of our means of contact.

Changes with no additional charge
Cancellation policies
Cancellation, and flexible change policies: All of our terms and conditions will include a free cancellation policy up to 24 hours before check-in, if made before 6:00pm, Central Mexico time. For prepaid reservations, we will maintain the corresponding discounts and also incorporate flexible modification options. With these reservations, you will be able to change your check-in date up to 24 hours before the previously booked date, if you call before 6:00pm, Central Mexico time. Choose a new date of travel within one year from your original travel date (subject to availability).

VIAJA Hot Sale

Booking Window: May 22 to June 1, 2020

Travel Window: June 1 to August 14, 2021.

Benefits

Total flexibility in changes and cancellations
Resorts: Up to 50% off on stays + transportation included.
Cities: Up to 50% off on stays
Interest-free monthly payments with participating credit cards

Where to book
www.viajaconviaja.com o call 800 504 5000
Check participating hotels, terms and conditions: www.viajaconviaja.com/hotsale

Welcome heroes

We want to thank our country's health responders for their hard work, strength, determination, and courage in facing the COVID-19 pandemic.

We believe these heroes who are saving lives on a daily basis deserve a break. We want to show our appreciation by opening our doors to health responders, providing 15,000 free nights at 11 properties located in Mexico City, Chihuahua, Baja California, Jalisco, Puebla, Oaxaca, and Quintana Roo.

We are offering food and a guest room that has been sanitized under the hygiene protocols of our Travel with Confidence program.

For more information, visit:
https://www.fiestamericana.com/
https://www.fiestainn.com
https://www.onehoteles.com

We are ready to welcome you. Our hotel staff is following every sanitizing and cleaning protocol so that you can enjoy your stay and a comfortable room which has been disinfected to the highest standards, using 3M products.

Reception:

Check-In: Upon your arrival, we will carry out a series of actions to ensure your comfort and safety such as checking your temperature and providing you with a kit that includes hand sanitizer, a disposable face mask, and sanitizing wipes. You will find all the information in our Travel with Confidence program. Staff members will inform you about the protocols to be followed in your guest room and public areas. Face masks must be worn wherever this sign is displayed:

Minimum contact:

An acrylic barrier will be installed to avoid direct contact between our collaborators and guests at the check-in desk. We will also provide pin pads or key programmers. In order to comply with social distancing, we will place the necessary signage in the lobby and public areas.

Digital Check-In:

To guarantee your comfort and minimal contact, we have designed a digital check-in process at some of our properties through kiosks or the Fiesta Rewards app (coming soon).

Check Out and My Stay.

To guarantee your comfort and safety, you will be able to check the room service menu, and other hotel services on your TV screen. Use the My Stay option to check your bill, order room service or housekeeping service, or program your check-out by calling the front desk.

Sanitized room:

Before your arrival and upon your departure, we will disinfect your room using a spraying system, following every protocol in our program at least 24 hours before your check-in. Hotel staff will not have access to your room once this process is finished.

Hotel staff health

Our staff is a fundamental part of Posadas. We will provide constant training on hygiene and cleanliness for their work areas and activities. They are also responsible for following several protocols to ensure their own health, both inside and outside of our properties.

This program consists of a series of cleaning and sanitizing protocols. It follows guidelines provided by official organizations such as the Mexican Government, the US Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and the World Travel & Tourism Council (WTTC) with whom we participated in the creation of the initiative Safe Travels: Global Protocols for the New Normal. It aimed to provide tools for the public and private sectors that guarantee safety in the face of COVID-19.

Additionally, the program protects our guests' budget through promotions, flexibility on changes and cancellations, and guaranteed Fiesta Rewards membership level and points usage, among other benefits.

For more information, click here to download Travel with Confidence: the safety, hygiene, and flexibility you need to stay with us again

Hotel staff

Our staff and their health are a priority at Posadas. We are providing them with world-class equipment, constant training, and special care for our work areas in order to maintain a warm and safe work environment.
Under the face mask, there is always a big smile.
Training
Our staff undergoes continuous training to follow all necessary measures for their work areas such as activities, equipment management and maintenance, food management, and trash and waste management. They are also kept entirely up to date on COVID-19 advancements so they can inform and assist our guests.
These are the seven points of confidence that our staff will carry out:

https://coronavirus.gob.mx/informacion-accesible/

Sanitizing mat:

For enhanced safety, we have placed a sanitizing mat for our hotel staff to clean their shoes in their entrance area.

Instant Shoe Disinfection
Step 1: Disinfection with sanitizing solution
Step 2: Sole drying

Eliminates virus and bacteria from the soles
For disinfection, not for cleaning. Before using, please remove excess mud or other particles.
Let's keep our environment virus and bacteria-free from step one.

I feel sick

Your health is very important to us. If you suspect you may have COVID symptoms, please approach a member of our staff. They have been trained to assist you and support you at all times. They will provide a room and call a doctor to make a medical assessment. In the case of confirmation, they will inform the corresponding authorities.

Check-In and Confidence Kit

We want to offer you safe measures and avoid physical contact. We invite you to check in using the digital kiosks available at some of our hotels. Our staff members will be there to assist you. Upon arrival, our guests will find:

Hand sanitizer dispensers in high-traffic areas
Luggage disinfection provided by our welcome staff. Our products are friendly on materials such as leather, vinyl, fabric, chrome-plate, etc.
Acrylic barriers at the lobby
Key programmer at their disposal
Acrylic mailbox to deposit their keys upon check-out
Confidence Kit with hand sanitizer, disposable face mask, and sanitizing wipes
Self-parking (no valet parking needed)
Removal of newspapers and magazines
Disinfection of packages and delivery outside guest room

Public Areas

According to guidelines provided by official authorities, we have developed strict disinfection processes so our guests can enjoy our public areas safely. We developed a partnership with 3M and are using their cleaning and disinfecting products. All of them are approved by the US Environmental Protection Agency for the use against SARS CoV-2 in all hotel areas.

Actions

Usage of face mask is mandatory at indoor public areas, as instructed by local authorities.
Elevators cannot be occupied by more than four people, and they should all face towards opposite corners.
We will place hand sanitizer dispensers in all elevator areas.
Please avoid physical contact such as greeting with a kiss on the cheek, handshake, or contact in general.
Please respect social distancing of at least 6 feet.
Follow instructions found on signs in hotel public areas.
If you cough or sneeze, please cover your face with a tissue or your inner elbow.
Do not forget to wash your hands frequently for at least 20 seconds.
Always have your Confidence Kit with you.
We will disinfect public areas every three hours.

If you feel sick or show any COVID-19 symptoms, please let us know. Your well-being is our top priority. We will evaluate the situation together.

Guest Room Cleaning and Disinfection

SIn accordance to health authorities, we have developed strict disinfection processes to bring you a COVID-19-free room. This includes a partnership with 3M, to clean different parts of your room as we use their disinfecting products which have been approved by the US Environmental Protection Agency (EPA) for the use against SARS-CoV2.

Main actions:

Housekeeper will carry out general room cleaning
High-contact areas will be cleaned using a 3M sanitizer
Your room will be sprayed, guaranteeing complete disinfection

Bathroom/shower
Frequent contact: bedframe, handles, switches
Wall
Window/glass
Desk/nightstand/chairs
Cabinet/furnishings
Floor
Soft surfaces (sanitizing only): curtains, seat cushions
- You will find hand sanitizer dispenser on every floor.
- Guest rooms will be sprayed using special equipment.
- Bed linens will be carefully disinfected and delivered to guests in a sealed plastic bag.
- Your room will be sanitized and disinfected at least 24 hours before your arrival. None of our hotel staff will have access to your room once this process has been completed.
- We will pay special attention to cleaning high-contact surfaces such as the phone, door knobs, light switches, air conditioning panels, minibar handles, and corners.
- All non-essential items from your room will be removed. Only the TV, remote control and the trash cans will remain, and they will be carefully disinfected.
- Our air conditioning system works with negative ions, which reduce loose particles in the air that may cause respiratory illnesses. They also neutralize odors, freshen the environment, and help reduce air pollution

Restaurants and bars:

We want you to continue to enjoy the best food, all prepared under the strictest safety and hygiene measures. We are offering individually packaged, healthy options, with the best flavor and freshness
All staff members will respect social distancing measures and wear face masks, gloves and caps at all times. Disposable tablecloths with QR codes will be provided, so that you can check the menu on your mobile device. Equipment and production areas will be disinfected constantly.

Guests will only be able to attend with a previous reservation; capacity will never surpass 50%.
Social distancing between tables will be enforced. Only people sharing a room may share a table
Buffets will be replaced by packaged products or individual servings.
Minibars will remain empty and closed in all Fiesta Americana city hotels. At Fiesta Americana resorts, they will remain open, following the same protocols as in restaurants and maintaining the same quality standard that our Cristal certification with Check Safety First dictates. This program controls points of risk in food management, and is based on an internationally recognized system for food hygiene and safety management.
Food management will be carried out under the standards dictated by Distintivo H, an award given by the Secretary of Tourism and the Secretary of Health that follows the hygiene standards of Mexican Law NMX-F605 NORMEX 2015.

Terraces

All of our terraces will be subject to social distancing protocols and operating at 50% capacity.

Gyms, spas, and swimming pools

These measures will be adapted according to guidelines provided by authorities.
Gyms can only operate at 50% capacity.
Spas will remain closed until further notice.
Sanitizing protocols in swimming pools will be doubled.
All deck chairs will be placed considering social distancing measures.

Room Service

All menus from guest rooms will be removed. You may order on your TV screen or using the Fiesta Rewards app.
Please inform the front desk if you wish to have the food delivered outside your room in order to avoid contact.
Ice will be available upon request.

Catering and Coffee Breaks

Event capacity will be limited according to the number of attendants determined by the authorities.
Social distancing measures will be respected in all settings
All dishes will be covered in plastic

As part of Travel with Confidence, our security, hygiene, and flexibility program that allows our guests to travel and stay with us again, we have developed a cleaning and disinfecting plan, as well as a series of recommendations for groups, conventions, and events (such as meetings, conferences, social happenings, weddings, and banquets).

This plan covers all main hygine measures in public areas before, during, and after each event; guest access to event rooms, auditoriums, or meeting rooms; and cleaning protocols for conference equipment, accessories, tableware, etc.

If you want to learn all the details, click here to download "Groups and Events: Cleaning and disinfecting plan".

At Posadas, we are proud to bear the Safe Travels stamp and to be a part of the group of organizations that brought this global initiative to life. As proposed by the World Travel and Tourism Council (WTTC), this initiative unifies global protocols designed by health experts and government organizations under one stamp.

It¿s important to us to support and participate in these initatives, which is why all of our hotels bear the Safe Travels stamp, affirming our vision of travel as a safe, trustworthy, and endless source of memorable moments for all of our guests. This way, we contribute to Mexico's economic growth

Travel with confidence, travel safely

We want to offer you the safety, hygiene, and flexibility to travel and stay with us again. We know that one of the biggest concerns you can have when traveling is an unexpected incident, and right now, under current world circumstances, getting sick while away from home. To ensure your peace of mind, you can now purchase an emergency medical insurance upon check-in that will protect you if you suffer an accident or get sick (including Covid-19) during your stay at any of our hotels. This is an exclusive benefit that we¿re offering all our guests as a protective measure, and it will be added to the final balance of your stay.

The Travel with Confidence Protection program has been designed to offer you medical, legal, and psychological attention, as well as assistance for other types of serious incidents. It guarantees immediate, safe, and discreet professional assistance.

Benefits:

Coverage from check-in to check-out.
Once you have checked-out, we offer extended assistance via telehealth for the next 72 hours.
Coverage of medical bills in case of accident or illness (including Covid-19).
Assistance via virtual medicine, telehealth, or telephone call.
Cost of hotel stay during convalescence period.
Other 24-hour assistance services.

Coverage:

Coverage of medical bills in case of accident or support in case of non pre-existing illness (including Covid-19).
Coverage of medical bills in case of illness presented before check-in. Coverage of medical appointment where diagnosis is confirmed. Subsequent bills for this illness will not be covered.
Cost of hotel stay during convalescence period (if the patient is not allowed to travel. Limited to 15 days per incident).
Coverage of medical bills for guest allocation (hospital or home).
Repatriation of human remains (in case of accident or illness).
Family member transportation in case of hospitalization, accident, or illness (including Covid-19).
Coverage for flight schedule changes in case of an immediate family member death.
Telephone psychological support in case of trauma due to repatriation, family member death or natural disaster during stay.
If the guest is responsible for a traffic accident, we provide legal assistance for their civil or criminal defense.
Economic support for passport replacement if lost or stolen, and compensation in case of lost or stolen luggage.

This program applies for the following brands: Live Aqua, Grand Fiesta Americana, Fiesta Americana, The Explorean, Fiesta Inn, Gamma*, and one.

*Except for the following properties: Campeche Malecón, Ciudad Juárez, Cuernavaca Puerta Paraíso, Mazatlán The Inn Centro Histórico, Mérida El Castellano, Monterrey Gran Hotel Ancira, Monterrey Rincón de Santiago, Morelia Beló, Morelia Vista Bella, Orizaba Gran Hotel de France, Plaza Ixtapa, Tampico, Xalapa Nubara .

Frequently Asked Questions

General Conditions

What hygiene measures will be carried out on the premises?

Our staff will thoroughly clean and disinfect all public areas every hour, and follow every hygiene protocol by carrying out these 7 actions:

Frequent hand washing
Social distancing
Mandatory use of face masks, gloves, and face shields
Covering their mouths when coughing or sneezing
Constant cleaning and disinfecting contact surfaces
Spraying guest rooms with 3M products after housekeeping service
Staying home if they show any illness symptoms

What do 3M cleaning products smell like?

They have a fresh, citrus scent.

How often will my room be cleaned?

Rooms will be cleaned and disinfected everyday. Before check in, all rooms must be fully sprayed and sealed, ensuring no one will access the room.

What cleaning and hygiene measures will be carried out in the gym?

In accordance with official guidelines, gyms will operate at 50% occupancy with frequent cleaning measures. Guests may use all facilities and equipment along with sanitizing wipes for their comfort and safety.

Will I have access to the pools and the beach (if available)?

Beaches and swimming pools may open with cleaning and social distancing protocols, only if local authorities allow it.

What kind of activities will be happening at beach resorts?

In accordance with official recommendations, and for the time being we will not be offering any recreational activities or entertainment outside the hotel. Indoor shows will take place under social distancing guidelines ¿venues at 50% capacity¿. Some activities may be restricted if local authorities recommend it.

Will I be able to go to public areas and restaurants?

Yes, as long as you follow safety and hygiene guidelines and instructions, such as washing your hands frequently, wearing a face mask at all times, and respecting social distancing. Spaces will operate at 50% capacity as per official recommendations. To visit our restaurants, please book ahead.

My rate included buffet breakfast. How will I receive this service?

We will offer breakfast à la carte, served at your table and in individual portions. We also offer room service safely delivered to your room. At one hotels, American-style breakfast will be served in individual portions and maintaining social distancing between tables. Guests who are sharing a room are allowed to share a table.

If I book a room for a business trip, should I bring any letter or document with me?

Only official ID and reservation number. Depending on local regulations and the Mexican Government¿s ¿traffic light¿ system, some hotels may ask for additional requests.

Is there a fee for changing or cancelling my reservation?

We offer flexibility on changes and cancellations. Visit our website and learn about our terms and conditions..

What happens if I feel sick during my stay?

Your health is very important to us. If you suspect you may have Covid-19, please approach our staff members. They are all prepared to assist and support you at all times. Our staff will provide a room and call a doctor who will make a health assessment and will inform the authorities in case they confirm the illness.

Is it mandatory for guests to wear a face mask inside the hotel premises?

As instructed by local authorities, the usage of face mask is mandatory at indoor public areas. Except for pool zone, sun beds and beach. Nevertheless, social distancing norms must be followed.

contenido viajaconconfianza

TRAVEL WITH CONFIDENCE