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TRAVEL WITH CONFIDENCE

TRAVEL WITH CONFIDENCE

 

 






 
Viaja con confianza


Viaja con confianza
 

We are advised by the ABC Medical Center in the prevention, hygiene, and disinfection protocols of our facilities.




 

At Posadas, we're always looking out for you, and we want to offer you the safety, hygiene, and flexibility to keep traveling and stay with us again. We are ready to welcome you.

You and our staff are our priority at all times, which is why we have created "Travel with Confidence: safety, hygiene, and flexibility for you to travel and stay with us again".

This program was developed in compliance with guidelines from the Mexican government, the Mexican Secretariat of Health, the US Centers for Disease Control and Prevention, the World Health Organization, and the World Tourism Organization.

We've partnered with 3M for Cleaning and Disinfecting, as part of their 3M Clean & Protect badge program, which determines the correct use of hospital-degree disinfectants, bactericides, virucides, and fungicides registered by the US Environmental Protection Agency (EPA) using the registration codes 6836-78-10350 and 10350-WI-001, which will be applied in different areas of our hotels.

3M supports our program by providing constant training for our staff, showing them the correct way to clean and disinfect, and what protocols to follow in order to protect your health.

We are always delighted to welcome you with actions, cleaning plans, and official health guidelines. We want to offer you the best travel experiences, which is why we invite you to keep traveling with the same confidence as always. We are ready to welcome you.

Click here to download more information about "Travel with Confidence: the safety, hygiene, and flexibility you need to stay with us again."

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Fiesta Rewards is offering you new benefits.

Get ready to travel and enjoy our exclusive new benefits: Access to Fiesta Rewards private floor and all of its amenities, spa discounts, welcome gift, coffee kit, early check-in, and late check-out just to name a few.

Visit fiestarewards.com for details.

Fiesta Rewards. We reward you, we recognize you.

 
 
ABC

We are advised by the ABC Medical Center in the prevention, hygiene, and disinfection protocols of our facilities.

 

  • ABC Medical Center, our protocols ally

At POSADAS, Mexico's largest hotel operator, we are ready for the industry's most important comeback, with strict, efective prevention measures, thanks to a major alliance with health and professional solutions experts such as the ABC Medical Center and 3 M, who we have partnered with for the use of cleaning and sanitizing products Both companies have assessed us in developing the best protocols for all our hotels, guaranteeing our guests' peace of mind.

With the highest standard in health care and homologation, the ABC Medical Center is a leader in its category, boasting certifications by institutions such as the General Health Council Consejo de Salubridad General) and the Joint Commission International ( which validate the safety in every one of its clinical and patient support processes Using their evaluation methodology, we have standarized the cleaning and disinfecting processes at POSADAS, including attention to every area and frequent points of contact, as well as handling of protection equipment by our staff, and their constant training.

  • About the ABC Medical Center

The ABC Medical Center is an institution that takes care of its patients' health and safety through the best medical practices. Since 2008, it has strengthened its health care model by creating Specialty Centers, equipped with state-of-the-art technology for performing the latest proceedures. It stands out for being supportive and inclusive, investing many of its resources in actions to improve health in Mexico, such as access to medical services for vulnerable members of the population, research, and education for medical students and nurses.

In order to improve our protocols and endorse the strict safety and hygiene measures in all of our hotels, we are backed by the professional support of the ABC Medical Center, a leader in the health category for more than 130 years of medical excellence, and known for its several international alliances, which allow it to achieve the highest standards through partnerships with hospitals such as Houston Methodist and Texas Children's, among others. This has made the ABC Medical Center an international point of reference; a renowned non-profit organization with a true calling for improving health in Mexico.

  • AWARDS & CERTIFICATIONS OF MEDICAL CENTER ABC

At both of its campuses, the ABC Medical Center features

  • Certification by the General Health Council ( Consejo de Salubridad General
  • Accreditation by the Joint Commission International (JCI)
  • Certification as a Primary Attention Center for ICTUS (Cerebral Vascular Event) by the JCI
  • Accreditation by the American College of Radiology for mammography studies and proceedures
  • Accreditation by the American College of Pathogens for lab proceedures
  • First hospital in Latin America with the Pathway to Excellence accreditation for its positive work environment
  • "Menos huella , más salud " (Less footprint, more health) award in 2017 for environmental responsibility, awarded by the Global Green and Healthy Hospitals

Mentored by the ABC Medical Center and 3M on the appliance of prevention, hygiene, and disinfection protocols, we are able to guarantee the safety of our guests and staff through the "Work with Confidence" and "Travel with Confidence" programs, which with we ensure their health and protection.

 
 
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  • Best available rate guaranteed.  At Posadas, we guarantee the best booking option through our direct sales channels policy: "best guaranteed rate." We are adjusting our processes to guarantee the best available rate in our direct sales channels. If you find a better rate, we will match the offer when you contact our assistants via phone, chat, WhatsApp, social media, or any of our means of contact.

  • Changes with no additional charge
  • Cancellation policies
  • Cancellation, and flexible change policies: All of our terms and conditions will include a free cancellation policy up to 24 hours before check-in, if made before 6:00pm, Central Mexico time. For prepaid reservations, we will maintain the corresponding discounts and also incorporate flexible modification options. With these reservations, you will be able to change your check-in date up to 24 hours before the previously booked date, if you call before 6:00pm, Central Mexico time. Choose a new date of travel within one year from your original travel date (subject to availability).
 
 
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Welcome heroes

We want to thank our country's health responders for their hard work, strength, determination, and courage in facing the COVID-19 pandemic.

We believe these heroes who are saving lives on a daily basis deserve a break. We want to show our appreciation by opening our doors to health responders, providing 15,000 free nights at 11 properties located in Mexico City, Chihuahua, Baja California, Jalisco, Puebla, Oaxaca, and Quintana Roo.

We are offering food and a guest room that has been sanitized under the hygiene protocols of our Travel with Confidence program.

For more information, visit:
https://www.fiestamericana.com/
https://www.fiestainn.com
https://www.onehoteles.com

 
 
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We are ready to welcome you. As part of their 3M Clean & Protect badge, 3M supports our program with constant training for our staff members, who are ready to follow strict cleaning and disinfecting protocols so that you can enjoy your stay and the comfort of your room, which has been previously disinfected using 3M products and following the highest standards.

Welcome:

Check-In: For your comfort and safety, a series of actions will be carried out upon your arrival. When you check in, you'll also find all the information about our Travel with Confidence  program, as well as a list of safety and hygiene measures to follow. Our staff members will inform you about what protocols are being carried out in your room and public areas. Local authorities recommend using facemask at interior public spaces.

 

Contactless experience:

You will find an acrylic panel on the front desk to avoid direct contact with our staff members during check-in. We will also place pin pads or key editors for you to use. Our hotels feature the necessary signage in the lobby and public areas to ensure social distancing.

 

Digital Check-In:

For your comfort, and to ensure quick access to your room and reduced contact, some of our hotels offer digital checking through our kiosks. Soon, you'll also be able to do it using our Fiesta Rewards app.

 

Check Out and My Stay.

For your comfort and safety, you can check the room service menu and other hotel services on your TV. Use the My Stay function to review your statement, order room service, request cleaning service, or schedule an express check-out (also available by calling the front desk).

 

Disinfected guest room:

Before your check-in and after check-out, we will carefully disinfect following the protocols in our program.

 

Staff health

Our staff members are essential to Posadas, which is why 3M backs our program by providing training on hygiene and cleaning measures according to their specific work areas and activities. Our staff members are also responsible for following several protocols for protecting their own health both in and out of our hotels, such as using disposable gloves, PPE suits and facemasks.

 
 

The program consists in a series of cleaning and disinfecting protocols that we developed by following guidelines and recommendations from official organizations, such as the Mexican government, the Mexican Secretariat of Health, the US Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and the World Travel & Tourism Council (WTTC), who we partnered with in order to prepare the 'Safe Travels' global protocols for the New Normal. These seek to provide tools for the public and private sector to guarantee safety in the face of COVID-19.

Moreover, Posadas takes care of our guests' budget with promotions, guaranteed Fiesta Rewards levels, the use of points, flexibility in changes and cancellations, among other benefits.

If you want to know more, click here to download "Travel with Confidence: safety, hygiene, and flexibility for you to travel and stay with us again".

For more information, click here to download Travel with Confidence: the safety, hygiene, and flexibility you need to stay with us again

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As part of our safety, hygiene, and flexibility to travel and stay with us again program, Travel with Confidence, and under this same scheme, we have developed a cleaning and disinfecting program, as well as a series of recommendations for groups, conventions, and events (such as meetings, conferences, social encounters, weddings, and banquets).

 

This plan covers all main hygine measures in public areas before, during, and after each event; guest access to event rooms, auditoriums, or meeting rooms; and cleaning protocols for conference equipment, accessories, tableware, etc.

 

If you want to learn all the details, click here to download "Groups and Events: Cleaning and disinfecting plan".

 
 
Safe Travels

At Posadas, we are proud to bear the Safe Travels stamp and to be a part of the group of organizations that brought this global initiative to life. As proposed by the World Travel and Tourism Council (WTTC), this initiative unifies global protocols designed by health experts and government organizations under one stamp.

It's important to us to support and participate in these initatives, which is why all of our hotels bear the Safe Travels stamp, affirming our vision of travel as a safe, trustworthy, and endless source of memorable moments for all of our guests. This way, we contribute to Mexico's economic growth

 
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COVID-19 UPDATE: WE ARE OFFERING FREE ANTIGEN TESTING IN ALL OF OUR CITY HOTELS.
May 23, 2022.

Dear Guest:

At Grupo Posadas, we have created the Travel with Confidence Program, in partnership with 3M and backed by ABC Medical Center, implementing the most effective cleaning and disinfecting measures, and offering you memorable experiences in a completely safe environment.

Thinking of you and as an additional safety measure and since some countries are now requesting a negative Covid-19 test. We can assist you with the necessary information from Laboratorio Médico del Chopo to have an antigen or PCR test performed within hotel facilities* or at a nearby location. Please request assistance from one of our staff members upon your arrival, and they will help you book an appointment. This service has an additional cost and is subject to availability. Please remember to check all official requests from the country you are headed to on their government website.

We suggest you purchase the Travel with Confidence Protection program upon your check in. This insurance costs $4 USD per night and covers any accident or illness you may suffer during your stay at any of our hotels, including Covid-19. If you test positive for Covid-19, we will offer you a 50% discount on your nightly rate per night, per guest, so that you can spend your quarantine peacefully inside the hotel.

If you present any Covid-19-related symptoms, please let one of our staff members know so they can help you find the best solution. You are our top priority and we are happy to welcome you.

*Applicable at select Live Aqua, Grand Fiesta Americana, Fiesta Americana, Fiesta Inn, The Explorean, Gamma, and one properties. The cost for each Antigen test is approximately $300.86 Mexican pesos per person, plus taxes. The cost for each PCR test is approximately $1,250.00 Mexican pesos per person, plus taxes. These costs may vary with no further notice.

  

  

What hygiene measures will be carried out on the premises?

Our staff will thoroughly clean and disinfect all public areas every hour, and follow every hygiene protocol by carrying out these 5 actions:

  • Frequent hand washing
  • Social distancing
  • Recommended use of face masks.
  • Covering their mouths when coughing or sneezing
  • Constant cleaning and disinfecting contact surfaces
What do 3M cleaning products smell like?

They have a fresh, citrus scent.

How often will my room be cleaned?

Rooms will be cleaned and disinfected everyday with 3M product.

What cleaning and hygiene measures will be carried out in the gym?

Gyms will carry on frequent cleaning measures. Guests may use all facilities and equipment along with sanitizing wipes for their comfort and safety.

What kind of activities will be happening at beach resorts?

Our entertainment program will be held as usual. Some activities may be restricted if local authorities recommend it.

Is there a fee for changing or cancelling my reservation?

We offer flexibility on changes and cancellations. Visit our website and learn about our terms and conditions..

What happens if I feel sick during my stay?

Your health is very important to us. If you suspect you may have Covid-19, please approach our staff members. They are all prepared to assist and support you at all times. Our staff will provide a room and call a doctor who will make a health assessment and will inform the authorities in case they confirm the illness.

Is it mandatory for guests to wear a face mask inside the hotel premises?

As instructed by local authorities, the usage of face mask is recommended at indoor public areas.

Is it mandatory for guests to wear a face mask inside the hotel premises?

As instructed by local authorities, the usage of face mask is mandatory at indoor public areas. Except for pool zone, sun beds and beach. Nevertheless, social distancing norms must be followed.

How and where can I take a Covid-19 test? Are tests performed inside hotel facilities? Do I need to go to a lab?

Starting January 26, we are offering two types of Covid-19 tests: Antigen and PCR. We offer free antigen tests at select beach resorts (see participating hotels below*) to every two guests per room. Tests are performed in specified areas within hotel grounds. Please request them from your Concierge 36 hours before your check out.

PCR tests are performed at an additional cost. Please contact your Concierge 72 hours prior to your check out to request information on availability and costs from local labs. You will need to go to your selected lab to have the test performed. Please keep in mind that, at participating hotels, tests are performed at Laboratorio Médico del Chopo, a nationally and internationally certified institution with 70 years of experience.

Does Posadas have a partnership with a lab for testing?

Yes. We have developed a strategic partnership with Laboratorio Médico del Chopo, backed with 70 years of experience, and with national and international certifications. The institution has more than 60 locations in 23 states in the country, making Covid-19 testing available for our guests at participating hotels. All you need to do is contact your Concierge 72 hours before your check out, and request their help for making an appointment. Tests are subject to availability. PCR tests must be paid directly at the lab.

How can I book my appointment for a Covid-19 test?

Just call the front desk or your Concierge before your departure and they will guide you and help you every step of the way.

If you are interested in an antigen test, please call 36 hours before your departure.

If you need a PCR test, call 72 hours before checking out.

How much does a Covid-19 test cost?

The Travel with Confidence program includes the performance of an antigen test within hotel facilities at no additional cost for two guests per room (please check participating hotels). There is an additional cost for each additional guest. For your information, authorities in the United States and several countries in Europe, South America, and Asia, now require all travelers above the age of 2 to get tested as well. If you need a PCR test, we will be glad to book an appointment at a local lab for you. As this service is not provided directly by the hotel, it has an additional cost and is subject to availability. The staff at each hotel will inform you of the cost, which may vary depending on the corresponding lab at the moment of your request.

Is the antigen test free for American guests only, or can other international guests request it as well?

Antigen tests are free (at participating hotels) for guests of all nationalities as long as they prove that their destination requires a negative Covid-19 test upon arrival.

Antigen tests are offered at no additional cost at the following hotels:

  • Live Aqua Beach Resort Cancún
  • Live Aqua Beach Resort Punta Cana
  • Live Aqua Private Residences Los Cabos
  • Live Aqua Urban Resort San Miguel de Allende
  • Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only
  • Grand Fiesta Americana Coral Beach Cancún All Inclusive Spa Resort
  • Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa
  • Fiesta Americana Cozumel All Inclusive
  • Fiesta Americana Condesa Cancún All Inclusive
  • Fiesta Americana Puerto Vallarta All Inclusive & Spa
  • Fiesta Americana Cancún Villas
  • Fiesta Americana Acapulco Villas
  • The Explorean Cozumel All Inclusive
  • The Explorean Kohunlich All Inclusive
Can guests who are here for short stays 'one or two nights' get tested, considering the anticipation required?

Yes. However, keep in mind that the anticipation with which the test must be performed may vary from country to country. Also, labs require a certain time to perform the test and deliver the results.

If I purchase the Travel with Confidence insurance, does it cover the cost of a PCR test?

If you present any symptoms, please call AIG so they can inform you what protocols you need to follow.

What can I do if I test positive for Covid-19?

If you purchased a Travel with Confidence Protection insurance when you checked in, you are protected in case of any accident or illness, including Covid-19, from that moment and throughout your stay.

n case you get sick, do not worry. We will take care of you, offering you a special rate of $10 USD (plus taxes) per guest, per night, so that you can safely quarantine in your room. At all-inclusive hotels, this rate includes meals. At other hotels, you can purchase your meals at a preferred rate.

During your convalescence period, you can rest assured that we will take care of you with prevention, hygiene, and disinfection protocols that are backed by leading health experts such as ABC Medical Center and 3M products.

If you did not purchase the Travel with Confidence Protection insurance, you can stay in the hotel with the available rates during your extended stay.

 

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