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TRAVEL WITH CONFIDENCE
TRAVEL WITH CONFIDENCE
- OVERVIEW
- LOYALTY PROGRAMS
- BOOK AND CHANGE AS NEEDED
- CLEANING PLAN:GROUPS AND MEETINGS
- SAFE TRAVELS STAMP BACKED BY WTTC
- TRAVEL WITH CONFIDENCE PROTECTION
- COVID-19 TEST
- FAQ's
Fiesta Rewards is offering you new benefits.
Get ready to travel and enjoy our exclusive new benefits: Access to Fiesta Rewards private floor and all of its amenities, spa discounts, welcome gift, coffee kit, early check-in, and late check-out just to name a few.
Visit fiestarewards.com for details.
Fiesta Rewards. We reward you, we recognize you.
- Best available rate guaranteed. At Posadas, we guarantee the best booking option through our direct sales channels policy: "best guaranteed rate." We are adjusting our processes to guarantee the best available rate in our direct sales channels. If you find a better rate, we will match the offer when you contact our assistants via phone, chat, WhatsApp, social media, or any of our means of contact.
- Cancellation, and flexible change policies. For prepaid reservations, you will maintain the corresponding discounts and also incorporate flexible modification options according to the hotel. Choose a new date of travel within one year from your original travel date (subject to availability).
As part of our safety, hygiene, and flexibility to travel and stay with us again program, Travel with Confidence, and under this same scheme, we have developed a cleaning and disinfecting program, as well as a series of recommendations for groups, conventions, and events (such as meetings, conferences, social encounters, weddings, and banquets).
This plan covers all main hygine measures in public areas before, during, and after each event; guest access to event rooms, auditoriums, or meeting rooms; and cleaning protocols for conference equipment, accessories, tableware, etc.
If you want to learn all the details, click here to download "Groups and Events: Cleaning and disinfecting plan".
At Posadas, we are proud to bear the Safe Travels stamp and to be a part of the group of organizations that brought this global initiative to life. As proposed by the World Travel and Tourism Council (WTTC), this initiative unifies global protocols designed by health experts and government organizations under one stamp.
It's important to us to support and participate in these initatives, which is why all of our hotels bear the Safe Travels stamp, affirming our vision of travel as a safe, trustworthy, and endless source of memorable moments for all of our guests. This way, we contribute to Mexico's economic growth
Travel with confidence, travel safely
We offer the safety, hygiene, and flexibility you need to travel and stay with us again. We know that unexpected incidents during a trip can cause uneasiness, especially getting sick while away from home, considering current global events.
For your peace of mind, you can purchase medical insurance upon check-in. This insurance covers emergency medical care in case of an accident or illness, including Covid-19, and protects you throughout your stay at any of our hotels. We offer this exclusive benefit to all of our guests as a support and protection measure.
The Travel with Confidence Protection Protection program has been designed to offer you telemedicine services, health insurance (including Covid-19), and attention in case of other serious incidents. The program guarantees immediate, safe, and discreet assistance.
Benefits:
- Coverage from check-in to check-out.
- Coverage of medical care in case of an accident or illness suffered inside or outside the hotel (including Covid-19)
- No deductible or coinsurance charges.
- 24/7 telemedicine services without leaving the hotel.
- Coverage of hotel expenses (including meals) during convalescence period if the health professional determines that the patient should remain in the hotel for a period longer than what they had originally planned due to a serious injury or illness.
- Emergency ambulance services if medically necessary.
Coverage:
- Medical care in case of an accident or non pre-existing illness (including Covid-191)
- Coverage of hotel expenses during convalescence period (in case the health professional forbids the patient to travel home; limited to five days)
- Repatriation of remains in case of accident or illness.
- Virtual consultation, telemedicine services, or telephone medical assistance.
- Emergency ambulance services if necessary.
This program applies for the following brands: Live Aqua, Grand Fiesta Americana, Fiesta Americana, The Explorean, Fiesta Inn, Gamma*, and one.
*Except for the following properties: Live Aqua Beach Resort Punta Cana, Ciudad Juárez, Cuernavaca Puerta Paraíso and Mérida El Castellano.
1 Medical expenses resulting from Covid-19 treatment or posible Covid-19 will be covered as long as the first symptoms present themselves during the guest's stay. If, according to hotel protocols, the guest should present any symptoms upon check-in, Pan-American will be exempted from any responsibility.
UPDATE ON COVID-19 TESTING AVAILABLE WITH A SURCHARGE AT OUR HOTELS STARTING JUNE 13th, 2022.
Dear Guest:
For us, the most important thing is to offer you memorable experiences in a totally safe environment. At Posadas we continue to implement the most effective cleaning and disinfection measures through our Travel With Confidence program.
Thinking about your safety, and given that some countries still require a negative COVID-19 test to enter their territory, we offer you at an additional cost -which applies to new reservations starting June 13, 2022- and subject to availability, an antigen test at the hotel facilities* or at nearby laboratories.
Upon your arrival, request at front desk to schedule an appointment. Remember to check in the official media of the country to which you are traveling, the previous time with which you must take the test.
dditionally, we recommend to purchase the Travel With Confidence Protection when you check-in with us, an insurance that covers accidents or illnesses that you may have during your stay, such as COVID-19. In that case, as an insurance benefit, we offer you a reduced rate of 50% per night, per person, so that you can safely spend your quarantine in the hotel facilities.
If you show any COVID-19 symptoms, please give notice to one of our collaborators to help and seek the best solution for you.
You are our priority and we are happy to welcome you.
*Applies to Live Aqua, Grand Fiesta Americana, Fiesta Americana, IOH, Fiesta Inn, Gamma, The Explorean and one brand hotels. The average cost of the Antigen Test is $30 USD, plus taxes, per person. This price may change without notice. If you need a PCR Test, you can request it, the cost of the test may vary by city.
Our staff will thoroughly clean and disinfect all public areas every hour, and follow every hygiene protocol by carrying out these 5 actions:
- Frequent hand washing
- Social distancing
- Recommended use of face masks.
- Covering their mouths when coughing or sneezing
- Constant cleaning and disinfecting contact surfaces
Rooms will be cleaned and disinfected everyday.
Gyms will carry on frequent cleaning measures. Guests may use all facilities and equipment along with sanitizing wipes for their comfort and safety.
Our entertainment program will be held as usual. Some activities may be restricted if local authorities recommend it.
We offer flexibility on changes and cancellations. Visit our website and learn about our terms and conditions..
Your health is very important to us. If you suspect you may have Covid-19, please approach our staff members. They are all prepared to assist and support you at all times. Our staff will provide a room and call a doctor who will make a health assessment and will inform the authorities in case they confirm the illness.
As instructed by local authorities, the usage of face mask is recommended at indoor public areas.
As instructed by local authorities, the usage of face mask is mandatory at indoor public areas. Except for pool zone, sun beds and beach. Nevertheless, social distancing norms must be followed.
Starting January 26, we are offering two types of Covid-19 tests: Antigen and PCR. We offer free antigen tests at select beach resorts (see participating hotels below*) to every two guests per room. Tests are performed in specified areas within hotel grounds. Please request them from your Concierge 36 hours before your check out.
PCR tests are performed at an additional cost. Please contact your Concierge 72 hours prior to your check out to request information on availability and costs from local labs. You will need to go to your selected lab to have the test performed. Please keep in mind that, at participating hotels, tests are performed at Laboratorio Médico del Chopo, a nationally and internationally certified institution with 70 years of experience.
Yes. We have developed a strategic partnership with Laboratorio Médico del Chopo, backed with 70 years of experience, and with national and international certifications. The institution has more than 60 locations in 23 states in the country, making Covid-19 testing available for our guests at participating hotels. All you need to do is contact your Concierge 72 hours before your check out, and request their help for making an appointment. Tests are subject to availability. PCR tests must be paid directly at the lab.
Just call the front desk or your Concierge before your departure and they will guide you and help you every step of the way.
If you are interested in an antigen test, please call 36 hours before your departure.
If you need a PCR test, call 72 hours before checking out.
The Travel with Confidence program includes the performance of an antigen test within hotel facilities at no additional cost for two guests per room (please check participating hotels). There is an additional cost for each additional guest. For your information, authorities in the United States and several countries in Europe, South America, and Asia, now require all travelers above the age of 2 to get tested as well. If you need a PCR test, we will be glad to book an appointment at a local lab for you. As this service is not provided directly by the hotel, it has an additional cost and is subject to availability. The staff at each hotel will inform you of the cost, which may vary depending on the corresponding lab at the moment of your request.
Antigen tests are free (at participating hotels) for guests of all nationalities as long as they prove that their destination requires a negative Covid-19 test upon arrival.
Antigen tests are offered at no additional cost at the following hotels:
- Live Aqua Beach Resort Cancún
- Live Aqua Beach Resort Punta Cana
- Live Aqua Private Residences Los Cabos
- Live Aqua Urban Resort San Miguel de Allende
- Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only
- Grand Fiesta Americana Coral Beach Cancún All Inclusive Spa Resort
- Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa
- Fiesta Americana Cozumel All Inclusive
- Fiesta Americana Condesa Cancún All Inclusive
- Fiesta Americana Puerto Vallarta All Inclusive & Spa
- Fiesta Americana Cancún Villas
- Fiesta Americana Acapulco Villas
- The Explorean Cozumel All Inclusive
- The Explorean Kohunlich All Inclusive
Yes. However, keep in mind that the anticipation with which the test must be performed may vary from country to country. Also, labs require a certain time to perform the test and deliver the results.
If you present any symptoms, please call AIG so they can inform you what protocols you need to follow.
If you purchased a Travel with Confidence Protection insurance when you checked in, you are protected in case of any accident or illness, including Covid-19, from that moment and throughout your stay.
n case you get sick, do not worry. We will take care of you, offering you a special rate of $10 USD (plus taxes) per guest, per night, so that you can safely quarantine in your room. At all-inclusive hotels, this rate includes meals. At other hotels, you can purchase your meals at a preferred rate.
During your convalescence period, you can rest assured that we will take care of you with prevention, hygiene, and disinfection protocols.
If you did not purchase the Travel with Confidence Protection insurance, you can stay in the hotel with the available rates during your extended stay.
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